Frequently Asked Questions
Everything you need to know about our premium tailoring and online service.
How long does shipping take within Ireland and internationally?
We offer next-day delivery within Ireland for orders placed before 1pm. International shipping typically takes between 3 to 7 business days depending on your location.
What is your return policy for online orders?
We offer a 14-day return policy for a full refund on all online orders, provided items are returned in their original condition with tags attached. Please note that custom-made or altered garments cannot be returned.
Do you offer in-store alterations for items purchased online?
Yes, we provide a complimentary basic alteration service in any of our stores for full-priced suits and trousers purchased online to ensure you achieve the perfect fit.
How can I book a Made-to-Measure appointment?
You can book a Made-to-Measure appointment directly through our website's booking portal or by calling your preferred Louis Copeland & Sons store location.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I know which size to order?
Each product page features a detailed size guide. If you are between sizes or need specific advice on a brand's fit, our online chat assistants are available to help you choose the right size.